Noticeboard

PLEASE DO NOT COME TO THE SURGERY UNLESS INSTRUCTED TO DO SO.

Due to the coronavirus outbreak, how you contact us will be different at the moment. This is to limit face-to-face contact whenever possible and help stop the spread of coronavirus. Your GP practice is open and if you need to see your GP, please ring us on 0121 557 2581

Please note all initial appointments are currently via Telephone only during the COVID19 Coronavirus Pandemic. If  FOLLOWING your telephone appointment, you need to be seen face to face this will be arranged by the GP

You can also call NHS 111. Please do not come to the surgery unless you have an appointment.

We are currently not registering new patients. Unless those patients are new babies, newly fostered or adopted children of patients already registered at the Practice

National Carers week 8th to 14th June 2020

Do you look after someone, Are you a carer. Please let us know. Please see the Carers section of this website under further information for links on support available.

www.carers.org      www.youngcarers.net   http://route2wellbeing.info/

Care support team 0121 612 6000 

You can now get extended access to pre-bookable appointments in the evenings between 6.30 and 8.00pm Mon to Friday and 9.00am till 12.00 midday Saturday's and Sunday's.

Please note all appointments are currently via Telephone during the COVID19 Coronavirus Pandemic.

For CORONAVIRUS advice visit Coronavirus (COVID-19)

In the event of emergency please call the surgery number and follow the instructions 

REGISTER NOW FOR ONLINE SERVICES

Swanpool now offers ONLINE SERVICES, make appointments, order medication and view your medical records. Please ask at reception for more information.


You can also now request the Electronic Transfer of most repeat prescriptions to a nominated pharmacy.

(Please ask reception or your local pharmacy for more information)

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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